Project Launch

Ensure a successful transition to production through these structured launch activities:

1. Develop Customer Success Plan

   • Create detailed customer roadmap for adoption
   • Document success metrics and measurement approach
   • Establish ongoing support model
   • Define knowledge transfer requirements

2. Create Remediation Plan

   • Identify known issues and limitations
   • Develop remediation timeline for outstanding items
   • Document workarounds for unresolved issues
   • Secure customer agreement on remediation approach

3. Define Hypercare Expectations

   • Document hypercare duration and coverage
   • Establish hypercare team composition
   • Create escalation paths during hypercare
   • Set response time expectations

4. Prepare Testing Documentation

   • Develop comprehensive test plans
   • Create test scripts and scenarios
   • Document test data requirements
   • Establish defect tracking and resolution process

5. Create Go-Live Documentation

   • Develop detailed go-live checklist
   • Document go/no-go criteria
   • Create deployment sequence
   • Establish communication plan for go-live

6. Develop Rollback Plan

   • Document detailed rollback procedures
   • Establish rollback triggers and decision points
   • Assign rollback responsibilities
   • Test rollback procedures prior to launch

7. Secure Final Customer Acceptance

   • Conduct formal acceptance review meetings
   • Document acceptance of deliverables
   • Address any conditional acceptance items
   • Obtain signed acceptance documentation

8. Manage Technical Launch via RACI

   • Define detailed RACI for launch activities
   • Conduct pre-launch readiness reviews
   • Coordinate launch day activities
   • Facilitate post-launch verification

9. Conduct Launch Retrospective

   • Facilitate launch retrospective session
   • Document what went well and improvement areas
   • Identify lessons for future launches
   • Share retrospective findings with leadership